Frequently Asked Questions
Q: What is the normal auction cycle?
Our weekly auctions open every Sunday at 9:00 AM and begin closing the following Saturday at 5:00 PM EST.
Q: Can I arrange to pick up my items?
Yes! You are welcome to pick up your winnings during our store hours, 10:00 AM to 5:00 PM, seven days a week.
Q: Do you offer shipping?
We ship all items (for an additional shipping fee) unless the listing specifically states otherwise.
Q: When is payment due?
All payments are automatically processed the day after the auction closes, unless prior arrangements have been made. Once a credit card payment has been processed, it cannot be reversed or switched to another payment method.
Q: Will multiple lots be packaged together?
When possible, we will combine multiple lots from the same auction into one shipment to save you money and ensure efficient delivery.
Q: How do I register to bid?
Registration is simple. Create an account on PATrainAuction.com, verify your email, and add a valid payment method. Once completed, you can begin bidding immediately.
Q: What bidding system do you use?
We use a competitive bidding system with automatic bid increments. You can also place maximum bids, allowing the system to bid on your behalf up to your set limit.
Q: Do your auctions have reserves?
Most items do not have reserve prices. If an item does include a reserve, it will be clearly noted in the listing.
Q: How will I know if I’ve won an item?
Winning bidders will receive an email notification at the close of the auction, along with a detailed invoice.
Q: What payment methods do you accept?
We accept major credit cards. At this time, alternate payment methods (cash, check, PayPal, etc.) require special arrangements and approval before the auction closes.
Q: What happens if my payment fails?
If a payment fails, you will be contacted to update your payment method. Accounts with repeated failed payments may be restricted from future bidding.
Q: How are shipping costs calculated?
Shipping fees are based on package size, weight, distance, and insurance. We always work to keep shipping costs as low as possible.
Q: Do you offer insurance on shipped items?
Insurance is automatically included on higher-value shipments. For smaller shipments, you may add insurance at checkout upon request.
Q: How do you package fragile items?
We take great care in packing trains and accessories using protective materials such as bubble wrap, foam, and double-walled boxes. Our team specializes in shipping delicate model train items.
Q: What is your return policy?
All auction sales are final. However, if an item arrives damaged during shipping, please contact us within 48 hours so we can assist with an insurance claim.
Q: Can I preview items before bidding?
Yes, items can be viewed in person at our Lancaster, PA location during posted hours. Please contact us to schedule a preview if needed.
Q: Are the items tested before listing?
If an item has been tested, the listing will say so. Otherwise, items are sold as-is, especially estate or collection pieces where testing may not be possible.
Q: Do you accept consignments?
Yes! We accept collections from individuals, estates, and hobbyists. Contact us for a consultation about selling through our weekly auctions.
Q: How can I sell my entire collection?
We specialize in buying full collections. Whether large or small, we can review your items and make a direct purchase offer or auction them for you.
Q: Do you offer alerts for upcoming auctions?
Yes! Sign up for our email list to receive weekly auction notifications, featured items, and special announcements.